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Bellos, Ioannis

Academic Unit:Information Systems and Operations Management
Position:Assistant Professor
Office Location:Enterprise Hall 150
Office Hours:OM 301 003 Wednesday 4:30 - 5:30 PM, OM 301 005 Monday 6:00 - 7:00 PM & By Appointment
Research Interests:
  • Service Operations
  • Sustainable Operations
  • Servicization
  • New Product and Service Development
  • Service Innovation
  • PhD - Operations Management, Georgia Institute of Technology
  • MS Equivalent - Mechanical Engineering, Aristotle University of Thessaloniki

Ioannis (Yannis) Bellos is an Assistant Professor in the Information Systems and Operations Management area at the School of Business, George Mason University. He received his Doctoral degree in operations management from the Scheller College of Business at Georgia Institute of Technology. He has also earned his diploma (M.Sc. Equiv.) in mechanical engineering at Aristotle University of Thessaloniki.

The overarching focus of his research is service design. In particular, Bellos investigates the economic and environmental implications of the decisions that a provider or manufacturer makes during the design of pure service or product-service systems. Pure service systems are characterized by a unique feature: customers interact with the provider during the service delivery process in complex and uncertain ways to co-create the service outcome. At the same time, product-service systems are business models that enhance the traditional functionality of a product by incorporating additional services. Their novelty lies in the fact that customer value is linked primarily to the “use” rather than the “ownership” of the product. Oftentimes, product-service systems have been associated with environmental benefits. His research is analytical in nature and spans a variety of methodologies such as optimization, microeconomics, game theory, and stochastic processes.

His work on the  "Design Challenges of Experiential Services" has received the 2012 Best Student Paper Award from the POMS College of Product Innovation and Technology Management, an Honorable Mention from the INFORMS Service Science Section (2011) and was also invited for presentation in the 2012 Services Special Interest Group of the MSOM society. Bellos was the finalist for the 2012 Georgia Tech Outstanding Graduate Instructor Award.

Bellos is a member of the Institute for Operations Research and the Management Sciences (INFORMS), the Manufacturing and Service Operations Management Society (MSOM), and the Production and Operations Management Society (POMS).

Research and Awards:

Presented the paper titled, “The Design of Multi-stage Services” at the POMS Annual Conference in Washington, D.C. and at the INFORMS Annual Meeting in Philadelphia, Pennsylvania in 2015 (with coauthor Stylianos Kavadias). 

Presented the paper titled, “The Potential of Servicizing as a Green Business Model” at the INFORMS Annual Meeting in San Francisco, California in 2014 and at the GaTech-Scheller Sustainable Operations Workshop in Atlanta, Georgia in 2015 (with coauthor Vishal Agrawal).

Presented the paper titled, “To Sell and to Provide? The Implications of the Auto Manufacturers Involvement in Car Sharing” at the INFORMS Annual Meeting in Minneapolis, Minnesota in 2014 (with coauthors Mark Ferguson and Beril Toktay).

Received a Research Award from INFORMS in 2014.

Presented the paper titled, “The Design of Multi-Stage Service Provesses” at the POMS Annual Conference in Denver, Colorado in 2013 (with coauthor Stylianos Kavadias).

 Presented the paper titled “To Sell and to Provide? A Comparison of Selling and Membership” at the INFORMS Annual Meeting in Phoenix, Arizona in 2012 (with coauthors Mark Ferguson and Beril Toktay).

Presented the paper titled “The Design Challenges of Experiential Services” (with coauthor Stylianos Kavadias) and “The Potential of Servicizing as a Green Business Model” (with coauthor Vishal Agrawal) at the INFORMS Annual Meeting in Phoenix, Arizona in 2012.