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George Mason UniversitySchool of Business
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Bellos, Ioannis

Focus:Research Focused Faculty
Academic Unit:Information Systems and Operations Management
Positions:Associate Professor, Dean's Scholar
Phone:703-993-1788
Office Location:Enterprise Hall 150
Office Hours:OM 301 003 Wednesday 4:30 - 5:30 PM, OM 301 005 Monday 6:00 - 7:00 PM & By Appointment
Research Interests:
  • Sustainable Operations
  • Service Design and Service Operations
  • Sharing and Access Economy
  • Innovative Business Models
  • Servicizing
Education:
  • PhD - Operations Management, Georgia Institute of Technology
  • Diploma (M.Sc. Equiv.) - Mechanical Engineering, Aristotle University of Thessaloniki
Profile:

Dr. Ioannis (Yannis) Bellos is an Associate Professor in the Information Systems and Operations Management area at the School of Business, George Mason University. His research interests are found at the intersection of sustainable and service operations with an emphasis on innovative business models. His primary focus has been on service-based business models shaping what is known as the sharing and access economy. The novelty of these business models lies in the fact that customer value is linked primarily to the product “use” rather than the product. He also studies the emerging practice of service design as a managerial discipline. Prof.Bellos’ work has appeared in book chapters and leading journals, including Management Science, Manufacturing and Service Operations Management, and Production and Operations Management.

Bellos teaches Operations Management to Executive MBA, MBA, and undergraduate students. He was voted as MBA Faculty of the Year by the Classes of 2017 and 2020. In his executive education teaching, Bellos focuses on helping organizations understand what value they are creating and how they are creating that value as a means of achieving operational and service excellence. In addition to the George Mason University School of Business, he has taught at the Georgia Tech Scheller College of Business and the University of Cambridge Judge Business School.

He is an active member of the Institute for Operations Research and the Management Sciences (INFORMS), the Manufacturing and Service Operations Management Society (MSOM), and the Production and Operations Management Society (POMS). He has served the Operations Management community by organizing mini-conferences, workshops, conference tracks and student paper competitions.

Bellos received his Ph.D. in Operations Management from the Scheller College of Business at Georgia Institute of Technology. He also holds a Diploma (M.Sc. Equiv.) in Mechanical Engineering from the Aristotle University of Thessaloniki, Greece

Research and Awards:

Publications

Bellos, I., and S. Kavadias, 2020, “Service Design for a Holistic Customer Experience: A Process Framework,” forthcoming in Management Science.

Bellos, I., and S. Kavadias, 2019, “When Should Customers Control Service Delivery? Implications for Service Design,” Production and Operations Management, 28(4), 890-907.

Bellos, I., M. Ferguson, and L. B. Toktay, 2017, “The Car Sharing Economy: Interaction of Business Model Choice and Product Line Design,” Manufacturing and Service Operations Management, 19(2), 185-201.

Agrawal, V., and I. Bellos, 2017, “The Potential of Servicizing as a Green Business Model,” Management Science, 63(5), 1545-1562.

Agrawal, V., and I. Bellos, 2016, “Servicizing in Supply Chains and Environmental Implications,” in Environmentally Responsible Supply Chains: Opportunities and Challenges, Atasu, A. (Ed.), Springer Series in Supply Chain Management Vol. 3, pp. 109-124.

Bellos, I. and M. Ferguson, 2016, “Moving from a Product-Based Economy to a Service-Based Economy for a More Sustainable Future,” in Sustainable Supply Chains, Bouchery, Y., T. Tan, J. Fransoo and C. Corbett (Eds.), Springer Series in Supply Chain Management Vol. 4, pp. 355-373.

Awards

Faculty of the Year, MBA Classes of 2017 and 2020, School of Business, George Mason University, 2017 and 2020

Dean’s Scholar Award in recognition of outstanding contributions in research, teaching, and service, School of Business, George Mason University, 2020

Faculty Outstanding Service Award, School of Business, George Mason University, 2020

Nominated for the Outstanding Contributions to Teaching Award, School of Business, George Mason University, 2017

Nominated for the Career Connection Faculty Award, George Mason University, 2016

Nominated for the Outstanding Contributions to Teaching Award, School of Business, George Mason University, 2015

INFORMS ENRE Section Young Researcher Prize, Runner Up (Second Place) for “The Potential of Servicizing as a Green Business Model,” 2014

Best Student Paper Award for “The Design Challenges of Experiential Services,” POMS College of Product Innovation and Technology Management, 2012

Finalist for the Georgia Tech CETL/BP Outstanding Graduate Instructor Award, 2012

INFORMS Service Science Section Best Student Paper Competition, Honorable Mention for “The Design Challenges of Experiential Services,” 2011

Georgia Institute of Technology “Thank a Teacher” Program Certificate, 2011

Online:

"How Does Car Sharing Interact with Sustainable Product Design?" Scheller News, Georgia Tech Scheller College of Business, August 18, 2019. 

"George Mason School of Business Faculty Organize Conference on Sustainable Operations," School of Business News, George Mason University, July 18, 2019.

"This is why I let my customers run my business," Cambridge Network, July 18, 2017

Car Sharing Economy: Interaction of Business Model Choice and Product Line Design,” Shared Mobility, July 9, 2017.

From the Car sharing Economy to how to Approach a Research Partnership?” Research and Grants eNews, School of Business, George Mason University, June 2, 2017.

INFORMS ICMYI, Author Spotlight,” INFORMS, March 2017.

Car Sharing is Smart Business for Manufacturers and the Environment,” School of Business News, George Mason University, October 19, 2016.

Innovative Business Models May Lead to More Sustainable Operations,” News at Mason, George Mason University, January 9, 2015.