OSCM 430: Design Thinking for Innovative Operations Master Syllabus
Course Instructor:
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Books
Class instruction will be complemented by industry books. All are best sellers in the technology disruption, innovation management and design thinking areas. All books are available online. Links are included below and students can buy used version as desired.
- The Innovator's Dilemma. Clayton Christensen & Michael Raynor.
- Sprint. Solve Big Problems and Test Ideas in Just Five Days. Jake Knapp.
- The Medici Effect. Frans Johansson.
Note: The readings will complement in class instruction but are nor substitute or replacement for classroom instruction.
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Course Description
This course introduces students to an approach to decision making called design thinking that has been widely adopted by many companies to increase agility and responsiveness to fast moving digital technologies. The user experience has become central to technologically driven innovations that are creating new agile ways of delivering value. The course will elucidate the human-centered approaches for problem solving that focuses on the user experience as one of the central inputs into technological and organizational development. The course content is largely development from learned experiences in the deployment of innovation ecosystems for the development of fore vision and strategic planning at the C-levels of decision making. The course will focus on value creation via a deeper understanding of the end user experience as a source of value in the design of corporate strategies affecting ICT strategies Design thinking has gained in popularity both in industry and in governments in the last decade and is an important contrast to the more traditional linear and top-down view of problem solving. The course will study the concepts and applications of design thinking and will allow students to engage in the design thinking process in operational contexts. The course will be highly participatory involving all students as “designers” in the analysis and exploration of past case studies and development of new ones. The course will make use of experiential exercises to demonstrate how design thinking works at the practical levels.
Course Objectives
By the end of the course, students will be able to:
- Understand the components of design thinking and how it improves agility and response times in all organization structures
- Understand how to apply design thinking strategies and methods to discover new competitive and operational insights, accelerate product development and maximize operational ICT efficiencies
- To help students become more effective managers and entrepreneurs and “intraprenuers” in today’s competitive, global environment.
Requirements
You may earn up to 100% throughout the course. Grades in this course will be computed as follows (note there is no rounding up):
| Participation/Engagement | 30% |
| Pop quizzes | 20% |
| Midterm (multiple choice) | 25% |
| Final (Case Study) | 25% |
Grading Scale
| A | 92.0 – 100 |
| A- | 90.0 – 91.99 |
| B+ | 88.0 – 89.99 |
| B | 82.0 – 87.99 |
| B- | 80.0 – 81.99 |
| C+ | 78.0 – 79.99 |
| C | 72.0 – 77.99 |
| F | Others |
Class Procedure
Students will receive the greatest benefit by completing all the reading assignments in advance of viewing class material, viewing class material, and being active online discussions and activiites. Sharing of opinions, ideas and questions is strongly encouraged and greatly benefits all participants. Lectures and discussion are the predominant class form of presentation and a full interchange between the professor and the student is expected. Exercises will also be used and credit depends on being present during the class the activity occurs.
In Class Quizzes
Quizzes will be administered online. These will be a combination of T/F, Multiple Choice and Short Response. Students will need to bring a scantron to class. There are no scheduled make-ups for Quizzes, any planned absence must be communicated well ahead of class. Quizzes will be cumulative and relevant study material will be discussed in class the week prior to the scheduled quiz.
Extra Credit
There is no extra credit.
Examinations
There will be online exam which will be a midterm and approximately halfway through the course. The midterm will cover classes 1-7. Exam may consist of multiple choice, true-false, short answer, and problem type questions. The midterm is closed book and closed note. Information presented in class, videos, slides, news updates, articles, the book, and other student presentations. Each student is expected to bring his/her own Scantron sheet, #2 pencils, and for each exam. To prepare well for the exam, students should read assigned textbook chapters, review slides and read articles on a weekly basis.
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