OSCM 303: Operations Management Master Syllabus
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Course Description
This course provides an examination of the principal functions of operations managers in various settings in service operations and manufacturing and production operations. Specifically, the course examines business operations and processes in regard to how they operate and function. Analytic models are used to describe key planning and control activities. Topics include operation fundamentals, operations strategy, globalization, marketing, process design, quality management, productivity & performance measurement, supply chain management, demand forecasting, routing & scheduling, project management, and inventory management.
Learning Objectives
The objectives of this course are
- to expose the student to the ideas and the concepts of various quantitative business decision models used for decision support for primarily service operations management and to a lesser extent production and manufacturing.
- to provide thorough coverage of the various approaches, concepts, and methodologies of operations management.
- to master the essentials of the concepts and methodologies of the tools of operations management, including service operation fundamentals, strategy and marketing of service operations, globalization of services, productivity and performance measurement, supply chain management, forecasting, routing and scheduling, and project management.
- to apply the methodologies and techniques presented in the course to solve practical technical business problems.
- to provide a sound basis in management science for the student’s future academic and professional careers.
- to promote the quantitative analysis of the problems found in managing a business, government, or non-profit organization, whether production or service oriented.
- to gain a thorough understanding of the complex, dynamic, and multidimensional issues and perspectives involved in operations management.
- to foster and promote critical thinking and independent problem solving skills.
- to develop skills for the clear communication and presentation of technical model results.
From this course, the individual student shall be able to:
- understand a business situation and recognize the type of problem.
- independently model and analyze business situations.
- formulate a quantitative, mathematical, representation of the business problem.
- associate the appropriate analysis methodology for its technical solution.
- understand and interpret the model results and deliver the required problem solution and interpretation.
- present technical data and model results and analysis in written reports.
Approach to Learning
This course is geared for the business professional engaged in decision making or decision support. The emphasis is on business applications rather than rigorous mathematics. Technical discussions are motivated through numerous examples. The format is lectures presenting methodology through numerous simple examples. Discussions and questions are highly encouraged.
Course Website
Yes
Required Text
Heizer, J. and Render, B., Principles of Operations Management, Latest Edition, Pearson.
Required Software
As specified.
Student Responsibilities
Students are expected to attend all scheduled classes. Students are expected to read thoroughly the text and all course materials. Class participation includes questions and answers, as well as demonstration of solved homework problems. The student is solely responsible for all assignments and material presented in class. The assigned homework should be regarded as the minimum amount of practice required. Questions and problems for each topic in the syllabus will be assigned from the corresponding chapter in the text. The student is responsible for completing on time each and every required assignment and assessment, including quizzes, exams, and homework assignment.
Methods of Student Evaluation
Course grades are objectively based on quizzes, examinations, homework, and discussions. The exams are comprehensive of the material presented. All graded work is solely individual effort.
Proposed Course Schedule (some minor adjustments may occur)
| Week 1 | Introduction and Course Overview |
| Week 2 | Operations strategy in a global environment |
| Week 3 | Project management |
| Week 4 | Business forecasting |
| Week 5 | Process strategy |
| Week 6 | Sustainability |
| Week 7 | Quality management |
| Week 8 | Process strategy |
| Week 9 | Facilities location strategies |
| Week 10 | Facilities location strategies |
| Week 11 | Supply chain management |
| Week 12 | Inventory management |
| Week 13 | Short-term scheduling |
| Final | University Scheduled Exam Time |
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